Returns & Refund Policy

At Venoura Official we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

You may return eligible items within 14 days from the date of delivery.

To qualify for a return, items must:

• Be unused, unworn, and unwashed.
• Have all original tags attached.
• Be returned in their original packaging.
• Be free from stains, odors, damage, or alterations.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

• Sale or clearance items.
• Gift cards.
• Underwear, swimwear, bodysuits, and pierced jewellery (for hygiene reasons).
• Personalized or custom-made products.

How to Return an Item

To request a return:

1. Contact our customer support team at venourastudio@gmail.com within the return period.
2. Include your order number and the reason for your return.
3. Once your return is approved, we'll provide return instructions.
4. Securely package the item and send it to the return address provided.

Customers are responsible for return shipping costs unless the item is incorrect, damaged, or faulty.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you would like a different size or colour, please contact us as soon as possible.

Exchanges are subject to stock availability. If the requested item is unavailable, we may offer a refund or store credit.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

We will resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.

Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again.
• Contact your card issuer or bank, as processing times may vary.
• If you still need assistance, contact us at

  venourastudio@gmail.com 

  .

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Email: venourastudio@gmail.com 

Thank you for shopping with Venoura Studio. We appreciate your support and are committed to providing you with a great shopping experience.