Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to VENOURA OFFICIAL. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this website.

3. Products and Pricing

  • We strive to display products, colors, and descriptions accurately; however, actual colors may vary depending on your device.
  • Prices are listed in GBP and are subject to change without prior notice.
  • We reserve the right to discontinue any product at any time.

4. Orders

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for reasons including pricing errors, suspected fraud, or stock unavailability.
  • You will receive an order confirmation email after placing an order.

5. Payments

We accept payments through secure payment gateways. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the payment method.

6. Shipping and Delivery

  • Delivery times are estimates and may vary.
  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

  • Returns are accepted within 14 days of delivery, provided items are unused, unwashed, and in their original packaging with tags attached.
  • Sale or clearance items may not be eligible for return unless defective.
  • Refunds will be processed to the original payment method after the returned item is inspected.

8. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

9. Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, and designs, is the property of VENOURA OFFICIAL and may not be copied, reproduced, or distributed without written permission.

10. User Conduct

Users agree not to:

  • Use the website for unlawful purposes.
  • Upload harmful or malicious content.
  • Attempt to interfere with the website's security or operation.

11. Limitation of Liability

To the fullest extent permitted by law, Venoura Official shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms and Conditions shall be governed by the laws of United Kingdom, and any disputes shall be subject to the exclusive jurisdiction of its courts.

14. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page and become effective immediately upon publication.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us: venourastudio@gmail.com